A Your best option is to contact the reseller, who can perhaps make the repair for you. Because ADENG can’t guarantee the condition or authenticity of the components used by unauthorized resellers, these products wouldn’t be covered by ADENG’s warranty. Buying from an authorized ADENG reseller gives you two advantages. First is authenticity. If the product comes from an authorized reseller, you can be certain it’s the real thing. Second is warranty. ADENG and its authorized resellers stand behind every ADENG product and have the ability to make repairs, if needed.

A Check with theADENG Dealer or Retailer where you purchased your product. Your Dealer or Retailer will determine if your product is covered under warranty and will coordinate the replacement or repair. Outside North America, check with our global network of authorized Dealers. Use our Global Dealer Locator to find the one nearest you.

A This warranty document outlines the coverages and policies for your ADENG product.

A Visit our Care and Assembly page for suggestions on how to maintain your ADENG product.

A You can request samples from the authorized Dealer or Retailer you are working with or plan to work with. Typically, once they order the sample, you can expect to receive it within two to three business days.

A Many of our Dealers and Retailers carry a selection of chairs you can try out. The chairs each location has on hand varies, so please contact them in advance to make sure they have what you’re interested in trying. Use our Dealer and Retailer locator to find the one nearest you and get complete contact information.

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A When service is as important to you as the sale, visit one of our authorized Dealers for help with designing, planning, and installing your purchase. When you want to purchase authentic designs direct from the source—for your home or small office—please visit our ADENG Store. If you’re looking for a convenient way to buy products for your home or small office, visit an authorized Retailer.

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